Refund and Returns Policy
Return and Refund Policy
At ChicClogs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below to ensure a smooth process.
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
- The product must be in its original condition, unworn, and free from any damage.
- Customized items (including products with personalized images or designs) are non-refundable unless they arrive damaged or defective.
2. Non-Returnable Items
- Custom-designed crocs or footwear with personalized prints.
- Gift cards or promotional items.
3. Return Process
- Email us at [email protected] with your order number and reason for return.
- Attach clear photos of the item, especially if it is damaged or defective.
- Once approved, we will provide a return shipping address.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- For late or missing refunds, please check with your payment provider, as processing times may vary.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 5 days of delivery with photos of the issue.
- We will provide a replacement or a full refund at no additional cost.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
7. Cancellations
Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations are not guaranteed, especially for custom orders.
If you have any questions, please don’t hesitate to contact us at [email protected]. We’re here to help!
Thank you for choosing ChicClogs!
