Shipping & Delivery
At ChicClogs, we aim to provide you with a seamless shopping experience, including reliable and timely delivery of your orders. Please review our Shipping & Delivery Policy for details on how we handle shipping.
1. Shipping Destinations
We ship to most countries worldwide. If we are unable to deliver to your location, you will be notified during checkout.
2. Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- Custom-designed orders may require additional processing time, depending on the complexity of the design.
- Orders are not processed on weekends or public holidays.
3. Shipping Methods and Costs
- Shipping costs are calculated based on the destination, order weight, and shipping method selected at checkout.
- Available shipping options and estimated delivery times will be displayed during checkout.
4. Estimated Delivery Times
- Domestic Shipping: Typically takes 7–15 business days after order processing.
- International Shipping: Delivery may take 10–20 business days, depending on the destination and customs clearance.
- Please note that delivery times are estimates and may vary due to factors such as carrier delays or customs processes.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress via the carrier’s website.
6. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- ChicClogs is not responsible for delays caused by customs.
7. Lost or Delayed Shipments
- If your order is delayed or lost in transit, please contact us at [email protected], and we will work with the carrier to resolve the issue.
- Claims for lost shipments must be filed within 30 days of the estimated delivery date.
8. Damaged Items During Shipping
If your order arrives damaged:
- Contact us within 7 days of receiving the item.
- Provide photos of the damaged item and packaging.
- We will work with you to provide a replacement or refund as appropriate.
9. Incorrect Shipping Address
- Please ensure your shipping address is accurate when placing your order.
- ChicClogs is not responsible for orders shipped to incorrect addresses provided by the customer.
10. Questions?
If you have any questions or concerns about shipping and delivery, feel free to reach out:
📧 Email: [email protected]
🌐 Website: www.chicclogs.com
We appreciate your business and look forward to delivering your custom ChicClogs!
